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BlackBerry® OS Smartphones

New Contributor
Posts: 7
Registered: ‎11-25-2008
My Device: Not Specified

sync other folders than the inbox ??

I want to sync other folders on my blackberry besides my inbox.  is this possible?    I only have emails on the device that have arrived since the initial enterprise activation.





Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: sync other folders than the inbox ??

Hello egiblock and welcome to the BlackBerry® Support Community Forums.


Thanks for your question about folder reconciliation on BlackBerry® Enterprise Server.


When you do an Enterprise Activation, only the emails in the Inbox are prepopulated, not the subfolders. 


For more information on this, have a look at KB13375 "Redirect email messages from subfolders during the prepopulation stage of an enterprise activation".


Once activated, the emails in the subfolders should be delivered. If not, you will need to contact your BES Admin to investigation on this.


Hope this answers your question.



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