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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-21-2012
My Device: bold 9900
My Carrier: att

sync problem

I keep getting the "an error has occured during an attempt to acess a device data base record.

What is the resolution? 

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: sync problem

Hello Tiscorniaj and welcome to the BlackBerry® Support Community Forums.


Sorry to hear you are experiencing synchronization problems with the BlackBerry® Desktop Software and your BlackBerry® Bold™ 9900 smartphone.


Can you provide some further details:

  1. What is your BlackBerry® Desktop Software version?
  2. What version of Windows® are you using?
  3. On what data base does this error appear?
  4. What type of data are you synchronizing? Media? Calendar? Contacts?




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New Contributor
Posts: 7
Registered: ‎05-09-2012
My Device: Blackberry Bold 9900
My Carrier: Vodafone

Re: sync problem and duplication

I have a Blackberry Bold,windows 7,outlook professional 2010

No matter how many weeks I have a smooth operation with everything working invariably I will get -for no obviosul reason-2 major reoccurring problems


1) Error has occurred whilst trying to access a databsade record-so no sync ever occurs


2) I get numerous duplicate entries-always for birthdays-in my device


I have spent hours and hours trying to sort these problems out with various solutions and even when fixed the errors occur again. If this is a blackberry only problem I will never get one again. Help!