Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎05-21-2012
My Device: bold 9900
My Carrier: att

sync problem

I keep getting the "an error has occured during an attempt to acess a device data base record.

What is the resolution? 

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: sync problem

Hello Tiscorniaj and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are experiencing synchronization problems with the BlackBerry® Desktop Software and your BlackBerry® Bold™ 9900 smartphone.

 

Can you provide some further details:

  1. What is your BlackBerry® Desktop Software version?
  2. What version of Windows® are you using?
  3. On what data base does this error appear?
  4. What type of data are you synchronizing? Media? Calendar? Contacts?

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Highlighted
New Contributor
Posts: 7
Registered: ‎05-09-2012
My Device: Blackberry Bold 9900
My Carrier: Vodafone

Re: sync problem and duplication

I have a Blackberry Bold,windows 7,outlook professional 2010

No matter how many weeks I have a smooth operation with everything working invariably I will get -for no obviosul reason-2 major reoccurring problems

 

1) Error has occurred whilst trying to access a databsade record-so no sync ever occurs

 

2) I get numerous duplicate entries-always for birthdays-in my device

 

I have spent hours and hours trying to sort these problems out with various solutions and even when fixed the errors occur again. If this is a blackberry only problem I will never get one again. Help!

 

Douglas