Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 2
Registered: ‎06-17-2012
My Device: 9810
My Carrier: 3

sync the window contacts: error 5211 HELP!

I have a problem trying to sync my Windows contacts from my laptop to my Blackberry. When I try it comes up with this message: 'CRADSDatabase ERROR (5211): There is an error converting Unicode string to or from code page string'  

Please can you advise me on how I can get this done?

The make and model is a Torch 9810



Alice Kwan



New Contributor
Posts: 5
Registered: ‎06-13-2012
My Device: Blackberry 9900
My Carrier: Pelephone

Re: sync the window contacts: error 5211 HELP!

New Member
Posts: 1
Registered: ‎11-19-2012
My Device: Bold
My Carrier: Vodafone

Re: sync the window contacts: error 5211 HELP!

u can downgrade from the same place for update, u check the version you want to move into. I dont know if it will work after downgrading, any info please?