05-08-2013 08:54 AM
05-14-2013 01:30 PM
Welcome to the BlackBerry® Support Community Forums.
Have you verified the files are no longer on the Media card or Device memory? Please go to Media on the BlackBerry smartphone> Press the Menu Key and go to Explore> choose Device Memory / Media Card, can you locate the files?
Let me know if you can locate the files.