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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-31-2012
My Device: Style 9670
My Carrier: sprint


wondering if anyone can help me... my computer was updated and now when i plug in my BB it does not recognize it other than as a "mass storage device". i don't have the little disc that came with the phone to reinstall whatever that was. how can i get my computer to recognize my phone so that i can upload video, pics, etc.?

New Member
Posts: 1
Registered: ‎03-07-2012
My Device: style 9670
My Carrier: Telus

Re: sync

The disk is used to verify you bought the phone and alows you to download the bb software.
If you've already done so, you may still have it on your drive.
I had connected my phone to the computer without the software when I got it
and windows media began handling my music, but now the bb software doesn't work for music.