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BlackBerry® OS Smartphones

Posts: 14
Registered: ‎03-07-2013
My Device: blackberry bold 9700
My Carrier: wind
Accepted Solution

synch stuck...

Hello everyone, i m new to the forum, and looking for some help with all time favourite "sync organizer" issue... went for new 9700 two days ago, switched from 8100, and synced all with desktop manager 7, all nice. But today, I tried to sync again, and it gets stuck at updating blackberry address book. Just stays there forever as it tries to update the last item of the list (bar shows 47 out of 48 completed) The first coulple of times, this error message appeared on phone: Uncaught exception: Application net_rim_bb_phone_app (76)m (which is gone now)... Tried system shutdown, battery pulls, uninstall and reinstall desktop manager, even tried to update the device software, no new updates... I am using ms outlook 2010, on windows 7 64bit system, and my blackberry os is 5.1.

If anyone could help, I would really appreciate it ! Thanx in advance

Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: synch stuck...

Hi and Welcome to the Community!


While this KB is pre-Desktop Software v7, there may be something similar for you to discover:

  • KB01451 How to turn on advanced synchronization logging if a wired synchronization fails

You also might try to figure out which specific item it's stopping on, and see if you can cure it (e.g., delete and recreate the item). The trick is figuring out which item...I've heard that if you export from Outlook to CSV that it will result in a file that is in the same order as the sync uses to process.


Otherwise, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 14
Registered: ‎03-07-2013
My Device: blackberry bold 9700
My Carrier: wind

Re: synch stuck...

Thank you very much! Yes it was a specific conflicting contact that created the problem. I was able to identify the contact and delete it after exporting contacts from outook to an excel file, after finding this thread http://supportforums.blackberry.com/t5/BlackBerry-Bold/Snycing-Blackberry-Bold-9700-with-Contacts-Li... 


Thanx again!!