03-07-2013 05:20 PM
Hello everyone, i m new to the forum, and looking for some help with all time favourite "sync organizer" issue... went for new 9700 two days ago, switched from 8100, and synced all with desktop manager 7, all nice. But today, I tried to sync again, and it gets stuck at updating blackberry address book. Just stays there forever as it tries to update the last item of the list (bar shows 47 out of 48 completed) The first coulple of times, this error message appeared on phone: Uncaught exception: Application net_rim_bb_phone_app (76)m (which is gone now)... Tried system shutdown, battery pulls, uninstall and reinstall desktop manager, even tried to update the device software, no new updates... I am using ms outlook 2010, on windows 7 64bit system, and my blackberry os is 5.1.
If anyone could help, I would really appreciate it ! Thanx in advance
Solved! Go to Solution.
03-07-2013 07:19 PM
Hi and Welcome to the Community!
While this KB is pre-Desktop Software v7, there may be something similar for you to discover:
You also might try to figure out which specific item it's stopping on, and see if you can cure it (e.g., delete and recreate the item). The trick is figuring out which item...I've heard that if you export from Outlook to CSV that it will result in a file that is in the same order as the sync uses to process.
Otherwise, I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
03-09-2013 12:35 PM
Thank you very much! Yes it was a specific conflicting contact that created the problem. I was able to identify the contact and delete it after exporting contacts from outook to an excel file, after finding this thread http://supportforums.blackberry.com/t5/BlackBerry-