Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎07-03-2012
My Device: torch 9800
My Carrier: Virgin

synchronization error

I have been getting a message when I try to sync my device to my computer that says:

CRTran DB :: AddNew : Duplicate record Id - FFFFE3E8

My devices are no longer synchronizing even though the desktop software appears to run.

I have worked through the help section but can not get the sync to work so perhaps the problem is related to this error message.

Any suggestions?  Where can I get help?

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: synchronization error

Hi berryhelp,


Welcome to the Support Community!

Which email client on your computer are you synchronizing with? Which organizer is being synchronized when you receive this error? (Calendar, Address Book, Memos, Tasks) You may have to synchronize each of these individually in order to find out which one the synchronization is stopping on.







Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 8
Registered: ‎07-12-2012
My Device: Q10
My Carrier: Pelephone

Re: synchronization error


My apologies for bursting into your discussion, but I have the very same problem.

If this is of any help, I use MS Outlook 2010 on Windows 7, and the active organizer when the problem occurs is the calendar.

BerryHelp - is this the same situation with you?

Frankie - can you suggest a solution?