11-14-2012 02:55 PM
Synchronization Error: "An error has occurred during an attempt to ACCESS a device database record."
This error shows up when I attempt to sync my Torch 9850 to BB Desktop Software (18.104.22.168) . It will not sync to Outlook at all, neither the address book contacts nor the calendar. Please help!
11-14-2012 04:32 PM
Hi and Welcome to the Community!
While not exact ("update" instead of "access"), perhaps the remedies in these KBs might help:
Good luck and let us know!
11-14-2012 11:15 PM
Thank you for your quick response. I have gone through both of the KBs you recommended step by step, and still get the same error. My phone's device software is updated to 7.1.0. I have gone though all of the contacts, searching for email errors, and didn't find any. Do you have any other suggestions?
11-15-2012 10:43 AM
FYI -- Unfortunately, 7.1.0 is not a complete device OS version...they are always 4 octets rather than just 3...refer:
As for other ideas, those are what came from my searching the public KBs...perhaps you can search there and find more candidate articles that may be useful to your specific situation. Likewise searching these forums for other posts/threads that may contain useful information already published.
Failing that, I would next suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
11-15-2012 06:41 PM