02-18-2013 08:39 PM
Hi all! Having some issues with synchronizing my outlook to the BB 9780 ... getting a duplicate record Id error and it fails to sync. The error is : CRTranDB:AddNewuplicate record Id - E301E772. Wondering what the best fix would be?
02-20-2013 04:49 AM
Cleanly uninstall the Blackberry Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Get a fresh download of the RIM Desktop Software:
Download (to your PC) a fresh copy of your BlackBerry Device Software package from your carrier -- it must be the version that your BlackBerry is already running (otherwise, the Desktop Software will attempt to change the version that is running on your BlackBerry):http://na.blackberry.com/eng/support/downloads/dow
KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone.
KB03315 How to synchronize organizer data (calendar, task list, memo list, and contact list) using the BlackBerry Desktop Software If you are using Outlook AND multiple profiles, be sure to click the "Configure" button, inside of the Configure screen for each organizer app...that is how you select the proper profile for EACH Organizer component you are configuring.
Hopefully that will get things going again