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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-18-2013
My Device: Bold 9780
My Carrier: Telus

synchronizing my outlook to the BB 9780 ...

Hi all! Having some issues with synchronizing my outlook to the BB 9780 ... getting a duplicate record Id error and it fails to sync. The error is : CRTranDB:AddNewSmiley Very Happyuplicate record Id - E301E772. Wondering what the best fix would be?

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: synchronizing my outlook to the BB 9780 ...



Cleanly uninstall the Blackberry Desktop Software:


KB02206 How to perform a clean uninstall of BlackBerry Desktop Software


Get a fresh download of the RIM Desktop Software:



Download (to your PC) a fresh copy of your BlackBerry Device Software package from your carrier -- it must be the version that your BlackBerry is already running (otherwise, the Desktop Software will attempt to change the version that is running on your BlackBerry):http://na.blackberry.com/eng/support/downloads/download_sites.jsp


KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone.


KB03315 How to synchronize organizer data (calendar, task list, memo list, and contact list) using the BlackBerry Desktop Software If you are using Outlook AND multiple profiles, be sure to click the "Configure" button, inside of the Configure screen for each organizer app...that is how you select the proper profile for EACH Organizer component you are configuring.

Hopefully that will get things going again