03-27-2014 06:49 AM
hi am mweemba from zambia my phone just went off and each time i put battery it just show the LED light flashing but cant come on i went on went were i found some help to tried web upgrade but it only reaches 38% and cuts help please
03-27-2014 08:00 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
04-04-2014 10:59 AM
I'm sorry, but "did not work" may be inadequate to help me properly understand. The first test (4h15m) could indeed have such a result. But results from the second test (battery swap) are difficult to understand from such a report...what happened with the other device using your battery? What happened with your device using the other battery?