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New Contributor
Posts: 3
Registered: ‎03-13-2013
My Device: blackberry 9300
My Carrier: orange in France

telephone blocked

hi, my blackberry 9300 has been blocked by my son because he taped 10 wrong codes ( could you believe that : 10 wrong code in a row ) when we changed our phone provider ( in France we changed compagny Orange to compagny Free ). The wrong code is called MEP. Orange compagny said there is only Blackberry who is able to de-block this telephone, and Blackberry compagny said there is only Orange compagny capable to de-block this phone.

Any suggestion to get out this spiral ? Thank you for your answer ( in english or french )

Hall of Famer III
Posts: 58,156
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: telephone blocked

[ Edited ]

Hi and Welcome to the Community!

Please see this helpful thread to start:

If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB (I know, even though you've been told otherwise...this is the case). Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one (which may be the root of the answer you've so far received). But, you are able to ask them...see here:

Note, however, that this process will start with a fee...and there is no guarantee that they will agree at all.

If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why all 10 attempts were exhausted before contacting them.

 

I suspect that the confusion you have may be due to the type of lock that each party thinks is the case. From what you describe, if BlackBerry mistakenly thinks that your device has not exhausted the 10 MEP unlock attempts, then they are correct in referring you to Orange...BlackBerry does not give out any unlock codes to end users. Likewise, if Orange understands that the MEP attempts have been exhausted, they are correct in referring you to BlackBerry, as only the factory can unlock it now (if they agree to, which is not at all guaranteed). So I suspect it's simply a matter of getting each party to properly understand your situation (that all 10 MEP unlock attempts have been exhausted). It would be nice, though, if Orange were to help you out with escalation to BlackBerry...it is very difficult for end users to seek out any support direct from BlackBerry (the fee-based incident support channel being the only way to bypass the proper escalation channels from the carrier).

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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