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New Member
Posts: 2
Registered: ‎04-27-2013
My Device: curve 9360
My Carrier: blackberry curve

the security connection cannot be verfied

My 9360 curve keeps showing this message saying " the security connection cannot be verfied"
How do I verify the security connection?
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: the security connection cannot be verfied

Hey ofentsem,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


We are aware of this issue, the workaround is to create a backup of your data using BlackBerry Desktop Software (Device>Backup).  Then perform a security wipe: www.blackberry.com/btsc/KB14058


Please note: This will erase all data off the BlackBerry smartphone and I recommend only restoring essential data (contacts, calendat, BBM contacts).


Let me know if you have any more questions.





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Posts: 12
Registered: ‎02-28-2013
My Device: Q5 / Curve 9360 / Playbook
My Carrier: T-Mobile

Re: the security connection cannot be verified

[ Edited ]

Hi VF,


I've also started receiving these messages (on my Curve 9360), repeatedly through the day, quite recently.


Please can you explain what the issue is and why it is happening ?