06-05-2012 06:40 AM
i have tried to take out the battery and put in back again but the problem still unsolved. and my whatsapp is currently up to date. can i know what is wrong? only whatsapp messenger has this kind of problem. other messages like bbm i can straight click the small icon in top bar to view the message. may i know what is wrong?
06-08-2012 09:29 AM
Hello DKsoe and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having issues with your BlackBerry® Bold™ 9790 smartphone and WhatsApp messenger.
Delete WhatsApp then reinstall it (Go to Options>Device>Application Management to delete it then download it again.
If the same issue happens after reinstalling then you will need to contact WhatsApp support (as we are unable to comment on 3rd party apps.)
If you downloaded WhatsApp from BlackBerry App World™ then see KB27706 How to contact support for third-party applications purchased using BlackBerry App World on a BlackBerry smartphone for contact information.
Hope this answers your question.