02-16-2013 06:44 PM
Could you possibly help me please?
I have got a blackberry 9320
My encryption settings and firewall settings are locked and have tried everything to unlock them
And also my application managment will not let me reset my fire wall prompts ant keeps saying reset
Default permissions no what to do? I havnt got my desktop disc either...
Solved! Go to Solution.
02-16-2013 06:51 PM
Hi and Welcome to the Community!
I cannot tell you how you got into this situation, but what you describe sounds like an IT Policy restriction...please check here:
If there is an IT Policy and you are on corporate/BES, then you need to go talk to your BES admins...they are in control.
If you have an IT Policy but are not on BES, then you will need to perform some rather drastic measures to cleanse this...and you don't need your original disks...just a PC and internet access.
First, download and install to the PC the Desktop Software:
Now, conduct a good backup of your BB to your PC:
Now perform a ResetToFactory
Now perform a restore of your BB from the backup you took to your PC...but be sure and NOT do a wholesale restore. Only restore those databases you need, and specifically avoid any that have to do with IT Policy:
Now you should be back in control over all of those settings.
02-16-2013 07:08 PM
02-16-2013 07:11 PM - edited 02-16-2013 07:12 PM
I assume you are talking about the first link to check for the IT Policy? After all, from your words, I've no way to know where "there" is that you've got "two" of...
Anyway, that screen should normally be empty if there is no IT Policy. Anything there could be (I do not know if it is 100%) an IT Policy, and that could be causing the restrictions you are seeing (as I described). But I have no way to know if your carrier places anything else onto that screen.
Since you marked the post 2 as the solution, I can assume you are all good to go now?
02-16-2013 07:27 PM
02-16-2013 07:29 PM