Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-04-2012
My Device: Black Berry curve 8520
My Carrier: pp.vodafone

tony j....

can anyone help me please my little girl has got a BB 8520 and she cant get on to the WIFI connection it wont let her on to the web please help thanks....tony..x

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: tony j....

First of all, you require BIS (BlackBerry Internet Service, or a BlackBerry data plan as some people call it) to access anything over Wi-Fi.  Do you have BIS on your monthly plan with Vodafone? 

If you don't, go no further until you call Vodafone to get set up with it.  You can surf via Wi-Fi with your Data Services turned off, but you have to have that BIS in place before you can even think of getting anything useful over Wi-Fi.



I hope I've been helpful to you.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.