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New Contributor
Posts: 5
Registered: ‎02-23-2013
My Device: 9860
My Carrier: maxis

torch 3 problem...

Every time on and charge battery....

my 9860 will come with this msg..

 

BUILT IN MEDIA STORGE NOT ACCESSIBLE DUE TO DETECTED ERRORS.

DO YOU WISH TO REPAIR IT NOW?

 

if i press YES...my phone will be stuck n i need to pull out battery...

and if i press NO....phone getting back to normal....

 

so what should i do?

 

thanks u....

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: torch 3 problem...

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB26025 “Built in media storage not accessible due to detected errors. Would you like to repair?" is displayed on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎02-23-2013
My Device: 9860
My Carrier: maxis

Re: torch 3 problem...

hi...

 

tq for your info....i try it yesterday n my phone come back to normal...

but suddenly my phone always stuck and at this time i cant on it...

stuck at blackberry main page...

loaded 70% n stuck...

i tried already pull out battery n on it again..

but the result still same.....STUCK....

i try to on at safe mode always cant mke it....

plz help me....

 

tq bro...

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: torch 3 problem...

How many times did you try Safe Mode? It can take several tries, using different press/hold/release sequences of the ESC key to get it right. Hopefully you can get it into Safe Mode so that you can at least get a good backup before moving onto more drastic recovery methods.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎02-23-2013
My Device: 9860
My Carrier: maxis

Re: torch 3 problem...

dear sir...

 

thanks for yr info again....but its stuck...i bring to shop..

and they say hardware problem....

so i decide buy 1 more 9860.....

its great bcause os already upgraded already.....

but i have some problem....

i cant create email acc from my new phone..

i cant click email icon....

i call already my service provider n they say all the network pakage is on already...

i try do a wipe....also cant create email acc...

 

plz help me...

thanks a lot

Highlighted
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: torch 3 problem...

Wait...this is a new problem, right? And only on this new device?

 

Is this device either 1) originally made for this carrier or 2) unlocked for use on any carrier? Refer:

If so, then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you must work with your mobile service provider for formal support and resolution...they are responsible for delivery of all services to you.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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