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New Member
Posts: 2
Registered: ‎11-06-2012
My Device: blackberry 9800 torch
My Carrier: vodacom

torch 9800 battery with red X

hi i have a 9800 torch when i place the phone on charge, the red led light turns on 4 like 10seconds then turns off thereafter a battery sign with a red x appears over it, i have tried another battery with no luck.i have connected it to a pc and the pc detects the phone and pin.im not sure if its hardware or software,tried to upgrade software but the phone disconnects at the "reconnecting to RVM" part. PLZ HELP

Posts: 94,747
Likes: 24,446
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: torch 9800 battery with red X

Leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.

If it doesn't boot--try using another wall outlet charger or just another wall outlet. If you are connected via USB to the PC, make certain that you have Desktop Manager (or the USB device drivers) installed.
Make certain your USB cable is connected to one of the PC's main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.

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