05-21-2013 12:28 PM
blackberry torch: 9800
OS verson: 6.0 bundle 2949 (v220.127.116.118, platform 18.104.22.168)
carrier provider: Ufone Pakistan.
on connection of my blackbetrry torch 9800 using updated desktop software, on application icon few applications along with blackberry device software is mentioned to be REQUIRED, just below a device software UPDATE is mentioned also. when i click the APPLY button to apply the changes, new windows opens, it backups and then start downloading the software, it downloads modules and while downloading the modules, message appears on the loading bar, stating: turning on device radio and then the new windows disappears. desktop software then automatically generates the application list, under application icon and stills blackberry device software appears to be required. along with all other applications as it is as before the click on apply button.
05-28-2013 02:48 PM
Hello zeeshan and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue updating your device software.
Are you using Microsoft Windows or Mac?
Does your device currently have an active BlackBerry Internet Service data plan?
Is your computer connected to the internet?