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New Contributor
Posts: 3
Registered: ‎07-11-2012
My Device: smartphone curve 8900
My Carrier: ufone pakistan

torch 9800 device software not installed

blackberry torch: 9800

OS verson: 6.0 bundle 2949 (v6.0.0.668, platform 6.6.0.236)

carrier provider: Ufone Pakistan.

 

on connection of my blackbetrry torch 9800 using updated desktop software, on application icon few applications along with blackberry device software is mentioned to be REQUIRED, just below a device software UPDATE is mentioned also. when i click the APPLY button to apply the changes, new windows opens, it backups and then start downloading the software, it  downloads modules and while downloading the modules, message appears on the loading bar, stating: turning on device radio and  then the new windows disappears. desktop software then automatically generates the application list, under application icon and stills blackberry device software appears to be required. along with all other applications as it is as before the click on apply button.

 

regards,

zeeshan abdullah.

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Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: torch 9800 device software not installed

Hello zeeshan and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue updating your device software.

 

Are you using Microsoft Windows or Mac? 

 

Does your device currently have an active BlackBerry Internet Service data plan? 

 

Is your computer connected to the internet? 

 

Thanks!

-HMthePirate

 

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