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Visitor
Posts: 1
Registered: ‎03-29-2012
My Device: torch 9800
My Carrier: att

torch 9800 weird screem when slider is open

I have a torch 9800 running 6.0 software and all of sudden when i open the slider to use the physical keyboard the screen gets strange colors and writing and app icons turn backwards. But using the virtual keyboard and keep the slider down i have no problems. I am completly lost.

thank you

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: torch 9800 weird screem when slider is open

Hello ronkud

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Once the above has been completed if you are still having the same issue then you will want to contact your wireless service provider or point of sale for options. 

 


-SR

 

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New Contributor
Posts: 5
Registered: ‎04-10-2012
My Device: BlackBerry Torch 9800
My Carrier: AT&T

Re: torch 9800 weird screem when slider is open

Mine is doing that exact same thing! Did you do what that person told you to and did it work?