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New Member
Posts: 2
Registered: ‎01-15-2012
My Device: torch 9800
My Carrier: vodafone

torch 9800

hi just wonder what the symbol of a battery on the screen with a cross through my phone wont load but has a blank screen with this symbol in the middle

Contributor
Posts: 17
Registered: ‎06-09-2011
My Device: Blackberry Torch
My Carrier: Vodafone

Re: torch 9800

Hi

Im not sure what it actually means but I get this problem every time I take the battery out of my phone.

Everything was OK till I got a new battery due to the other one loosing its charge. It came with a plastic cradle where you put the old battery and the new one and I think it synchronizes the two batteries. I don't know why you should need this, but if I follow this and put the battery back in the phone it works OK and the battery and cross symbols don't show

New Member
Posts: 2
Registered: ‎01-15-2012
My Device: torch 9800
My Carrier: vodafone

Re: torch 9800

i didnr recieve anything apart from the battery so no idea what is going on

Posts: 94,471
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: torch 9800

It means the device does not recognize a battery being inserted or the battery is deeply drained. Sometimes, the on-device battery is deeply drained as well.

 

Do this:
Leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.

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Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: torch 9800

Is it that big battery symbol with the red strike through it?

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