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New Contributor
Posts: 6
Registered: ‎08-25-2012
My Device: torch 9810 AT&T and storm 9550 verizone
My Carrier: AT&T and verizone

torch 9810 unrecognized by bb desktop manager

I tried commecting my torch 9810 with the bb desktop manager but it keeps saying 'blackberry desktop software device information update failed' . Whereas my pc windows recognized the device. Please help
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: torch 9810 unrecognized by bb desktop manager

Hi sleemberry,


Welcome to the Support Community!

This KB article should help you troubleshoot any connectivity issues between your your BlackBerry® Torch™ 9810 smartphone and the BlackBerry® Desktop Software. "Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone" http://bbry.lv/IS8qhe


Hope this helps.



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