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New Member
Posts: 2
Registered: ‎10-23-2011
My Device: tour9630
My Carrier: verizon

tour 9630 restore

Hi,
I was updating OS yesterday, and it got crashed out of no reason, so I had no choice but pulling the usb out.

It is working fine now, but all the data I had before update are all gone.
Unfortunately, I did not back up the data since I did not expect to have this problem.

I also saw desktop manager backing up the data before it updates and I tried to find it but I believe it is gone.

Is there any way to restore data that were saved in the device?

I rememeber my friend restoring pictures that were deleted long time ago from customer service.

Does any one have any idea?

 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: tour 9630 restore

Hi asidfun,

 

Are you able to see any backup files listed in the Desktop Software under the Device tab. Choose Restore and on that page you should see any available backup files to choose from. You can also see here which folders on your PC the backup files are stored in.

 

Hope this helps.


-FS


 


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New Member
Posts: 2
Registered: ‎10-23-2011
My Device: tour9630
My Carrier: verizon

Re: tour 9630 restore

I can't find any backup files.  They are usually supposed to be in the blackberry/backup forlder right?