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Contributor
Posts: 15
Registered: ‎12-30-2012
My Device: 9780 bold
My Carrier: Airtel Zambia

track pad

Hi. What causes the tracking mouse to freeze when scrolling
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: track pad

[ Edited ]

This could be either a software or hardware issue.

 

Hardware options:

You could try cleaning the optical trackpad

http://www.youtube.com/watch?v=q40ZlVLyqW8

http://www.youtube.com/watch?v=pGg605Rn9Aw

or take the device to the store for testing.

 

Software options:  Are you seeing a spinning clock looking icon when you notice the freeze?

If so a software reload may be in order.  The store can do this for you too.

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

 

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Contributor
Posts: 15
Registered: ‎12-30-2012
My Device: 9780 bold
My Carrier: Airtel Zambia

Re: track pad

Hi wolf359 I usually get a spining clock. I also have an update message for the OS but am scared my phone might not function properly after that
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: track pad

I understand.  You could remove apps you're not using.  If this doesn't help the only other option is a software reload.

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

The store can do this for you too.

You can also do a battery pull to reset the device, but I don't think that will be a long term solution.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Contributor
Posts: 15
Registered: ‎12-30-2012
My Device: 9780 bold
My Carrier: Airtel Zambia

Re: track pad

Thanks ill try removing some apps