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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-19-2012
My Device: torch 9800
My Carrier: Globe

trackpad 9800

why i can't use my trackpad? i went to the settings all i can see is trackball setting? why it happened? i just updated my device software version. please help me

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: trackpad 9800

Hello alextin04,


Welcome to the forums. 


In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo



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Posts: 1
Registered: ‎10-04-2012
My Device: Torch 9800
My Carrier: mtn

Re: trackpad 9800

Hello, I have updated 3 times now and the trackpad still comes up as a trackball on the options list. Battery pulls fixes it sometimes for a few minutes only. ie options shows trackpad and all functions work. Sometimes the click works but scrolling does not. I have a 9800 Torch.