02-16-2013 04:47 AM
Welcome to BlackBerry Support Forums
Try to follow this Knowledge Base Article :
KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone
If that does not help then you may have to replace your Trackpad to resolve your issue.
02-17-2013 07:24 AM
I think you have to take it any mobile repair shop or your service provider and get the trackpad replaced , it might help.Regarding your query with retriving your device data , if you have a previous backup or if you're using BlackBerry Protect to backup your data then you can restore those data back on your device.