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New Contributor
Posts: 2
Registered: ‎02-16-2013
My Device: Curve 8520
My Carrier: Airtel Nigeria

trackpad isn't working

Help, the trackpad of my bbcurve 8520 is not working. thus a cant open any app or other function. i've tried cold roboot thrice but no result

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: trackpad isn't working

Hi logunleye

 

Welcome to BlackBerry Support Forums

 

 

Try to follow this Knowledge Base Article :

KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone

 

If that does not help then you may have to replace your Trackpad to resolve your issue.

 

Good luck.

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New Contributor
Posts: 2
Registered: ‎02-16-2013
My Device: Curve 8520
My Carrier: Airtel Nigeria

Re: trackpad isn't working

trackpad isnt moving and keys not working. I cant type anything. is it true that all the info nd data on my phone can be retrived somehow. if so how?

Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: trackpad isn't working

Hi logunleye

 

 

I think you have to take it any mobile repair shop or your service provider and get the trackpad replaced , it might help.Regarding your query with retriving your device data , if you have a previous backup or if you're using BlackBerry Protect to backup your data then you can restore those data back on your device.

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.