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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎11-22-2012
My Device: 9360
My Carrier: tri
Accepted Solution

trackpad lights off

My device is bb torch 9860, the lights around my trackpad its suddenly dead, I felt a lil bit confuse bcause I'm not doing any mistake, did anyone can solve my little problem here???
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: trackpad lights off

Hello meerza, 


Welcome to the forums. 


In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you



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