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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎08-16-2012
My Device: blackberry torch 9810
My Carrier: smart

trackpad on bbm

i have a bb torch 9810, the problem is i cant use trackpad in bbm.. icant  scroll up and down,, it occurs only in bbm but still ican use track pad in texting, calling etc.. and also sometimes the physical keyboard is not working..i already updated os 7.1

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: trackpad on bbm

Hello ryken,


Please try removing and reinstalling BlackBerry® Messenger. Go into Options> Device> Application Management> Remove BBM™ and then reinstall from the Browser at www.BlackBerry.com/bbm.






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