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Contributor
Posts: 16
Registered: ‎06-09-2012
My Device: torch 2
My Carrier: mtn
Accepted Solution

trackpad wont wrok

hello guys, sorry i got a bit of a problem, with my curve 9360, it rebooted on its own twice then i removed the battery and fixed it back but the trackpad wont wrk. its 13hrs now and i ave tried everything. any suggesttions please?

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: trackpad wont wrok

Have you tried reloading the OS using the Blackberry Desktop Software?


Ron
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Contributor
Posts: 16
Registered: ‎06-09-2012
My Device: torch 2
My Carrier: mtn

Re: trackpad wont work

I ave not done that, is it a OS issue or hardware? And I dnt know how to reload the Os from desktop. Thanks for helping but can you help on that?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: trackpad wont work

Hi Uzumaki,

 

                      To rule out any Software issue as ron said its better to Reload your device OS ,To reload your device OS all you need is a latest Blackberry Desktop Softwre which you can download from here Desktop Software 

And here is How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software fo... . Try it and let us if you have any problem

 

Good Luck

 

Prince


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Contributor
Posts: 16
Registered: ‎06-09-2012
My Device: torch 2
My Carrier: mtn

Re: trackpad wont work

i downloaded the new OS and loaded it succesfully, but the trackpad stil wnt wrk.

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: trackpad wont work

Hi Uzumaki,

 

                      If even after loading the new OS the device trackpad won't work then it seem to be an hardware issue,

So I think it will be better to replace your old trackpad to get it working.

 

 

 

Prince


Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.