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New Contributor
Posts: 7
Registered: ‎07-27-2012
My Device: curve9300
My Carrier: att

Re: trackpad

My trackpad froze again today.I tried the safe mode approach 3 times and the problem persists. I was playing the game Word Mole and the trackpad froze, if that helps.

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: trackpad

It is sad that my prediction came true so quickly! In any event, what do you wish to do? You have some choices, and I will list them here in simple to complex order.

 

  1. Seek formal support from your provider/original place of purchase...if you have warranty, then that's the simplest solution for you.
  2. Start removing apps in the hopes that something is the cause, and that removing it will cure the problem.
  3. Load your existing OS "bare bones", add apps slowly (perhaps a week between?) so as to try and narrow down the culprit
  4. Load other OS's, also "bare bones", in an attempt to narrow down if this is OS, add-on, or hardware caused

 

Let me know which path you'd prefer to follow, and I'll provide any instructions you might need.

 

Good luck!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎07-27-2012
My Device: curve9300
My Carrier: att

Re: trackpad

My warranty expired as I have arefurbished BB. Let's start by removing apps,number2 on list

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: trackpad

Okie dokie. Then, this KB tells how to remove apps.

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

Even if it prompts you to reboot, you should do another batt-pull reboot anyway just to be sure things are as "clean" as they can be. Also, there is no science to the order of what to remove...it's a guessing game. Further, you need to decide how long to wait before declaring "success". But, in general, with this method, you remove one thing and, if the behavior re-presents, you remove another.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎12-06-2012
My Device: bb 8520
My Carrier: rogers

Re: trackpad

i had two bb8520 ande both trackpad wernt scrolling...i was about to toss them out..i bought a t5 screwdriver..opended the back and took out the trackpads..and reinserted them tightly..now both works like a charm instantly