09-17-2012 11:18 AM
I have a BB Bold 9930, OS v.184.108.40.2060. I'm trying (for the 1st time) to transfer a video I shot with the device to my notebook (Windows XP, v.2002). I've connected via USB cable, and I can't find the video in any of the folders that are displayed. I believe it is saved on the BB media card, but I see no reference to that.
09-21-2012 04:07 PM
Hello crat and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having difficulties locating your videos.
When you connect your BlackBerry® to the computer, do you see two removable devices? When you access both of them, you have a BlackBerry folder?
The Bold™ 9930 has an internal media storage. When you click into this one, you would navigate to BlackBerry>Home>User>Videos. Do you see your videos in here?