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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-17-2012
My Device: Bold 9930
My Carrier: Verizon

transferring video from Bold 9930 to notebook

I have a BB Bold 9930, OS v.  I'm trying (for the 1st time) to transfer a video I shot with the device to my notebook (Windows XP, v.2002).  I've connected via USB cable, and I can't find the video in any of the folders that are displayed.  I believe it is saved on the BB media card, but I see no reference to that.

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: transferring video from Bold 9930 to notebook

Hello crat and welcome to the BlackBerry® Support Community Forums.


Sorry to hear you are having difficulties locating your videos.


When you connect your BlackBerry® to the computer, do you see two removable devices? When you access both of them, you have a BlackBerry folder?


The Bold™ 9930 has an internal media storage. When you click into this one, you would navigate to BlackBerry>Home>User>Videos. Do you see your videos in here?





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