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New Contributor
Posts: 3
Registered: ‎08-16-2008
My Device: Not Specified
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trouble composing sms txt/ placing a call- PLEASE HELP

Hi- Ive had my curve for almost two months and its worked fine. However, today when I go to my message screen and press the menu button then press to compose sms text or the place call button it goes right back to all my messages. Its only 'sms text' and 'place call.' I can compose a text if i got to the address book and choose a contact but not straight from the message screen.

 

I went to the place where I got my phone and he said it was because I didnt have an internet package but its worked fine before.

 

I tried: charging my phone, turning it on and off and deleting all my old messages (i still have lots of memory left)

 

please please please help me!! 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: trouble composing sms txt/ placing a call- PLEASE HELP

Hi and welcome to the forums!

There is a difference between tuning it off and a reset with a battery pull. Try pulling the battery with the phone ON

wait thirty seconds for everything to discharge and replace. Let the device reboot completely 2-3 minutes and try it again.

 

Let us know if it works!

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New Contributor
Posts: 3
Registered: ‎08-16-2008
My Device: Not Specified

Re: trouble composing sms txt/ placing a call- PLEASE HELP

This is probably a stupid question but how do you pull the battery?

 

Thanks for replying and Ill let you know how it goes!! 

Forums Advisor III
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS 4.6.0.167

Re: trouble composing sms txt/ placing a call- PLEASE HELP

just pop your back cover off and take the battery out, but leave the phone on

 

~Lorrie~ Master of All Things Blackberry!
New Contributor
Posts: 3
Registered: ‎08-16-2008
My Device: Not Specified

Re: trouble composing sms txt/ placing a call- PLEASE HELP

YES it worked. Thank you sososo much!!