12-01-2010 11:02 AM
hi all, im pretty new to bb scene. i recently purchased the torch 9800 and am trouble sending and recieving mms. i no that my contract has 100 free mms a month but as of yet have not been able to send any of these. i have been to the 3 store and they havent been able to help me and have spoke to the 3 customer services that does not understand why these wont send.
when i attach the picture i want to send it flashes up mms may incur a charge (which i know already) then when i send the picture it flashes up sms mode and doesnt send.. a red cross comes up at the side where the tick normally does when it has sent.
can anyone please help me
12-07-2010 07:45 PM
go to manage connections icon on home screen.
click mobile network options.
make sure data services is on..
try that and see if the problems still occur.
12-15-2010 04:59 AM
12-15-2010 05:01 AM
12-15-2010 07:44 PM
I can't either receive mms messages with my Torch 9800 with Yahoo emails but had no problem with the Bold 9700 both sending and receiving.
I added my hotmail account and have no problem receiving mms with that account. Very unusual.
02-22-2011 06:17 PM
I too have the same problem, but it appears it is related to the size of the image.
On my Bold I am able to adjust the size of the file before sending, where as on the Torch this option is not presented.
Social media still has 'auto resize' so you can upload images, but this is not extended to MMS.
RIM why would you disable this feature on Torch when it worked so well on my BOLD?
07-10-2013 01:07 PM
The problem still occurs with the data services turned on... Maybe the problem is to do with the Text messaging options since I am able to receive mms but not send?