Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎10-31-2012
My Device: RIM/BlackBerry RDY71UW
My Carrier: CLARO

trouble upgrading OS for BlackBerry 9900 from 7.0 to 7.1

I have several 9900 phones with OS 7.0 package 2435 and I'm trying to upgrade them to 7.1. package 1716.  I have installed and have the last version of the desktop.  When i start the upgrade process the system starts downloading modules it just stops on module 973 and stops the process after a while.

Does anyone knows how to solve this issue?  I have tried on several computers and with several phones and always does the same.

The carrier for this phones is CLARO.

Thanks in advance for your comments.

Highlighted
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: trouble upgrading OS for BlackBerry 9900 from 7.0 to 7.1

Have you installed the update locally from

http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html

 

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S... is a good guide software reloads.

 

You can also try bbsak:

http://bbsak.org/

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________