02-15-2014 06:05 AM
I can't login to this page http://playmobile.blackberry.com/
i remember my login and I try to use options 'forgot password'
when I use it i take the massege but in body :
Your Password is: .... (and I can't see password).
This is a technical problems witch this website.
I login to this page more times.
Please help me
02-15-2014 06:08 AM
Are you going to that webpage from a computer or the phone? If it doesn't work on the computer either, call your carrier. They can reset the password and help you get logged in.
02-15-2014 06:17 AM
Thanks for the info. You have to contact your carrier to get the password reset. If the carrier can't reset they will escalate to blackberry but you have to call the carrier first. That is the only option if you can't get logged in from the computer.
02-15-2014 06:20 AM
I call to the operatator (call center about 5 days ago) but they don't know what's the problem.
They inform me to use this website to remeber my password but I use it.
I can't login to this website for about 7 days.
02-15-2014 06:28 AM
Ask to be transferred to the next level of support at the call center. I went through the same thing several months ago and thats how they fixed it.
02-27-2014 08:20 AM