01-16-2013 12:07 PM
Need a few more details. What email service are you using and how do you currently sync? Do you sync over the air only or do you use the desktop manager / outlook. Are you on mac or PC? Are you getting a specific error when trying to sync?
01-16-2013 01:02 PM
I sync using desktip manager/outlook. I use a PC. I don't get an error message it will only sync new entries that I put on my PC. It will not sync new entries on my phone to my PC, but has all along until recently. The only thing new is I updated my PC BB software application.
01-16-2013 01:16 PM - edited 01-16-2013 01:16 PM
Thanks. Are there a lot of entries on the phone that didn't make it to the PC? I'm trying to see what the best / easiest option is going to be.
01-16-2013 02:13 PM
ok thanks for the info.
Please do a full backup (using the desktop manager) before starting. (use blackberry protect too! the link is in my signature)
Here are some screenshots. Scroll down a bit to get to the BlackBerry Desktop Software v6.x screenshots.
I'm wondering if you could try a 1 way sync from the phone to outlook since it has all the current data. If that works, reset it for a 2 way sync, create a test entry on the phone and a different test entry in outlook and run another 2 way sync.
01-16-2013 02:21 PM
Before I begin, does it matter that I am using version 7.1 Bundle 1647 software.........to tell you the truth I think the problem started sometime around this last software update.........but I am not sure of that either.
01-16-2013 03:20 PM
Its hard to tell.. Maybe some setting got thrown off during the update
01-17-2013 07:40 PM
I think I have found the problem. I just noticed that when I post something to calendar via my phone the top line indicates "Send Using: BBM Groups" I am not sure why this is happening as I no longer have a group in BBM I was using it briefly in December but I have cancelled it since. This must be the problem however I can't get rid of the above default on my phone. Any suggestions?