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New Contributor
Posts: 2
Registered: ‎08-14-2013
My Device: Curve 9320
My Carrier: cell c

troubleshooting Blackberry ID and BBM

i had sent my BB in for repairs so i backed up my phone (8520), i then tried restoring a New BB (9320) but i had encountered problems. * Firstly, it didnt accept my previous BB ID so i had to create a new one. * Second, i managed to restore my BBM contact and afterwards had upgraded the version of BBM and now it doesnt allow me to use the same back up file to restore my BBM contacts. a suggestion poped up that i should try restoring using my BB ID but i had to create a new one therefore i would not be able to use that option. ultimately i had to create a new profile for BBM with a new pin and still cannot restore my contacts. Any help will be apprecited!! Kind Regards
Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: troubleshooting Blackberry ID and BBM

On the 9320, BBM contacts are restored using the BBID, and if you've created a new BBID, you'll only be able to setup BBM new without the old contacts.

 

You can move back to the old BBID if you security wipe the device and start over again, entering the old BBID and password.



1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Posts: 2
Registered: ‎08-14-2013
My Device: Curve 9320
My Carrier: cell c

Re: troubleshooting Blackberry ID and BBM

Thank you for your response. I did security wipe my phone but it still didn't accept my old BBID as it told me incorrect p/w or u/n altho that was not the case
Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: troubleshooting Blackberry ID and BBM

test your password for your BBID by logging in your BBID here>

 

www.bbid.com



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code