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New Member
Posts: 3
Registered: ‎07-18-2008
My Device: Not Specified
Accepted Solution

unable to connect my blackberry to my Mac

Hi, can anyone help me. I get the following error message when I try to sync.

 

[08:19:10.332] Unable to connect to BlackBerry (error 1); skipping.

 

I have tried;

 

1) delete software and reinstall (running 4.0.20b)

2) Open Entourage.

3) An alternate USB port.

4) Alternate USB cable. 

 

Many thanks  

Contributor
Posts: 20
Registered: ‎07-17-2008
My Device: 8100 Pearl

Re: unable to connect my blackberry to my Mac

Does the MAC acknowledge the BB plugged in?
New Member
Posts: 3
Registered: ‎07-18-2008
My Device: Not Specified

Re: unable to connect my blackberry to my Mac

I get the plug symbol next to the battery icon. I am unsure how to confirm if the Mac see the 8110 though. Can you advise please?

 

many thanks 

New Contributor
Posts: 9
Registered: ‎07-20-2008
My Device: Not Specified

Re: unable to connect my blackberry to my Mac

Hi,

 

This error means that the USB drivers for your MAC is not updated. What you need to do is to remove the old USB drivers and install the new USB drivers. You can download the new USB drivers through the BlackBerry website.

 

Here is the link where you can download the driver:

https://www.blackberry.com/Downloads/browseSoftware.do;jsessionid=8NxiiTZ2TjqOT8qYK65DEQ**

 

Try to install the second download:PocketMac Driver update -- DriverUpdate.dmg 

 

Before you install this try to delete these two files first:

BlackberryUSB.kext

BlackberryUSBdev.kext

Please check in your HD (Home Drive)/System/Library/Extensions directory.

 

After removing this empty your trash. Then restart the MAC. Then downlaod and install the drivers.

 

This should work 100%. If there are issue just reply to this thread.

 

Thanks.

Carlo 

 

 

New Contributor
Posts: 9
Registered: ‎07-20-2008
My Device: Not Specified

Re: unable to connect my blackberry to my Mac

On the download site choose PocketMac v4.0.20b for BlackBerry.

 

Thank choose the second download: PocketMac Driver update -- DriverUpdate.dmg 

 

Sorry the link on the top might not take you to the exact site.  

New Member
Posts: 3
Registered: ‎07-18-2008
My Device: Not Specified

Re: unable to connect my blackberry to my Mac

Carlo, many thanks - it worked first time after I made the suggested changes.

 

Rgds

 

New Contributor
Posts: 3
Registered: ‎11-03-2008
My Device: Not Specified

Re: unable to connect my blackberry to my Mac

Hey,

 

I have the same issue but it seems the driver is no longer available on the page.  I also tried to install 4.1.25 and it doesn't mount the pearl either.  

 

Can someone send me DriverUpdate.dmg or tell me where I can download it?

 

thx 

New Contributor
Posts: 3
Registered: ‎11-03-2008
My Device: Not Specified

Re: unable to connect my blackberry to my Mac

Okay,

 

I deleted these two files:

BlackberryUSB.kext

BlackberryUSBdev.kext

 

Then rebooted and the pearl mounted on the desktop.  Nice.  

 

Then I installed pocketmac 4.1.25 rebooted and no pearl mounted on the desktop.  Not nice.  

 

Then I deleted the two files again, rebooted, and it mounts on the desktop, but pocketmac does not communicate with it.  Not nice.

 

So, the USB drivers for 4.1.25 do NOT work with Mac OSX 10.5.5.  Anybody have drivers that do work for this version of OS?

 

 - mavericks

  

Contributor
Posts: 10
Registered: ‎11-04-2008
My Device: Not Specified

Re: unable to connect my blackberry to my Mac

does anyone have an answer to this?

 

i just got a new unibody MacBook Pro and my 8320 will not sync. pocket mac (nor missing sync) doesn't even recognize it. my older MacBook Pro sees and syncs with it just fine. my MacPro even sees it, but the newest MacBook Pro doesn't.

 

i used windows to update the devices software to 4.5 and still no go.

 

i'm on a previous gen macbook pro and newest geration macbook pro using the latest pocketmac app and running OS 10.5.5. 

 

does anyone think that this can be handled with a software update for the BB or is this an apple issue? 

 

i'm less likely to think Apple because it connects just fine with my previous macbook pro and my my macpro dekctop.

 

any ideas? 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: unable to connect my blackberry to my Mac

Thanks Hi and welcome to the forums!

 

You may be better served to resolve this thread and open a new one, in the Blackberry MAC forum.

 I'm sure you will get more users with MAC expertiseand specific insights. 

This is a resolved post as well, many users assume

all problems have been resolved, so your problem will be overlooked.

Thanks,

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