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Posts: 58,778
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: unable to connect/register to the blackberry server

vongbol wrote:
I am having problem with my verizon bb tours 9630,any time I log into blackberry world and african movies in ur pocket,it always showed me,that my system administrator are preventing me from using blackerry world,pls contact ur system administrator,it being like this for a month now,I tried all that I can but yet there is no solution for it,I'm using mtn sim,I ran diagnoses yet it remmingd the same.

Hi and Welcome to the Community!


From that error message, it is possible that an IT Policy is what is blocking things. If you are on BES, then stop now and seek support from your BES admins as they are in control.


If you are not on BES, then check to see if you have an IT Policy on your BB:

  • KB30076 How to check for an IT Policy on a BlackBerry smartphone

If you do and you are definitely not part of any BES, then you need to conduct some very specific things to wipe out the IT Policy so as to hopefully remove it from the possible cause of this issue. You should first prepare by taking a full and complete backup...you can find complete instructions via the link in my auto sig on this post.


Once you have a backup, proceed with this:

  • KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

Finally, conduct only a selective restore to your BB from the backup, restoring only those databases you require (e.g., contacts, calendar, etc.), and specifically not restoring any databases that have anything to do with IT Policy, Enterprise, or anything similar. If you restore those, it will dutifully put the IT Policy back onto your BB and you will be right back where you started.


If you have no IT Policy, then contact your mobile service provider for formal support...perhaps they are for some reason blocking this on your data plan.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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