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New Member
Posts: 3
Registered: ‎05-16-2012
My Device: TORCH 9810
My Carrier: SWISSCOM

unable to delete e-mail messages

Good day,

 

Model is TORCH 9810 version 7.0.0.585, platform 5.0.0.734 (suppose these codes refer to the software versions, am no IT expert). Problem: unable to permanently delete some messages, not all.

 

In case anyone has a suggestion ... thank you in advance

Posts: 95,139
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to delete e-mail messages

Is there any chance these undeleting messages are also saved on your BlackBerry?

Look at your Messages > press the Menu key > View saved messages.



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New Member
Posts: 3
Registered: ‎05-16-2012
My Device: TORCH 9810
My Carrier: SWISSCOM

Re: unable to delete e-mail messages

That was fast,thank you! No they are not saved.

Posts: 95,139
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to delete e-mail messages

ok, what does happen when you try to delete one of them... are they email messages?

 

Are you deleting only only on the handheld or on the server also?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 3
Registered: ‎05-16-2012
My Device: TORCH 9810
My Carrier: SWISSCOM

Re: unable to delete e-mail messages

No message and option delete on handheld selected ... but I also tried the other two options, 'prompt' and 'handheld & mailbox', same result, the messages just wouldn't disappear ...

New Contributor
Posts: 3
Registered: ‎07-11-2011
My Device: tourch
My Carrier: AT&T

Re: unable to delete e-mail messages

I am having a similar problem with multiple email messages on my 9800 Torch.

I do not have it in the saved messages folder.

I have deleted it from my gmail account but it is still appearing on my handheld device.

I do not show the messages in the gmail account on the server.

I have deleted the account on my device,

I have removed the battery and left it out over night.

Even without the account on the device after restarting the device, the messages are still there.

The messages are a sequence all with the same subject matter.

This is getting very frustrating after 3 weeks.

Any suggestion would be greatly appreciated.