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New Contributor
Posts: 8
Registered: ‎12-16-2012
My Device: Blackberry Bold 9900
My Carrier: base, belgium

Re: unable to detect memory card

Dear sdgardne, 

 

I had never a memory card before, for a year its the first time I am looking at this part of my phone honestly. I never needed one before. But actually, as I tried 2 different memory card of different size, no one has worked yet.

 

About the BES : there is no services shown there.

 

About the bare bones,  I don't understand how to start to load my OS in "bare bones".

 

 

Thank you

 

 

 

Hall of Famer III
Posts: 58,175
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: unable to detect memory card

[ Edited ]

OK...

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. It will be during this process that you have the ability to select what to include in the OS loading process...hence, leaving off anything that is optional (if it has a tic box to select to include it or not, you need to have that un-ticked).

 

If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


 

You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it (you will see this when you are installing, as per the instructions above).
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎12-20-2012
My Device: Bold - 9900
My Carrier: MTN

Re: unable to detect memory card

Mine worked perfectly, its totally something new. Thank you I aslo didn't know what this OS bare bones was.
New Contributor
Posts: 8
Registered: ‎12-16-2012
My Device: Blackberry Bold 9900
My Carrier: base, belgium

Dear sdgardne,   is there any way to find a similar file...

Dear sdgardne,  

is there any way to find a similar file for OSX? As from I am working on mac....

Highlighted
Hall of Famer III
Posts: 58,175
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Dear sdgardne, is there any way to find a similar file...


MaxDae wrote:

Dear sdgardne,  

is there any way to find a similar file for OSX? As from I am working on mac....


You can do something similar with MAC, but you cannot use any OS packages other than those your carrier supports (e.g., you cannot choose another carriers OS and "force" it to be used by the Desktop Software by deleting the VENDOR.XML files). You can still do the multi-step "bare bones" methodology, but you just are limited to only your carriers sanctioned OS packages. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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