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New Contributor
Posts: 6
Registered: ‎03-07-2013
My Device: Torch 9800
My Carrier: Claro

unable to display file and file system error

My customer has a 9790 Bold that recieves the following errors: When I look at old photos I get Unable to display file: IMG 73843686. When I take a photo I get file system error and that same error when I try to save the file.


Any ideas? I have almost 6gigs on the local storage so space is not an issue.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: unable to display file and file system error

Hey kiteizenga,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest creating a backup of your data by following these steps: www.blackberry.com/btsc/KB12487


Then perform a security wipe and remove the media card.  Go to Options>Security>Security Wipe and then test by taking a new picture on the camera.


It could be possible that the data is corrupt on the media card or device memory.  


Let me know if you have any more questions.





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