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Posts: 6
Registered: ‎03-07-2013
My Device: Torch 9800
My Carrier: Claro

unable to display file and file system error

My customer has a 9790 Bold that recieves the following errors: When I look at old photos I get Unable to display file: IMG 73843686. When I take a photo I get file system error and that same error when I try to save the file.

 

Any ideas? I have almost 6gigs on the local storage so space is not an issue.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: unable to display file and file system error

Hey kiteizenga,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I would suggest creating a backup of your data by following these steps: www.blackberry.com/btsc/KB12487

 

Then perform a security wipe and remove the media card.  Go to Options>Security>Security Wipe and then test by taking a new picture on the camera.

 

It could be possible that the data is corrupt on the media card or device memory.  

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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