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Regular Contributor
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860
My Carrier: univercell
Accepted Solution

unable to install the bbm 7 ...please help me

Hi experts,

Iam using the bb torch 9860 with Vodafone network ..iam unable to download the bbm 7 messenger it pop up as there is a error in downloading the messenger ..the os is 7 ....please help me in installing the bbm 7 messener .
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to install the bbm 7 ...please help me

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

 

Now, try the download again. Use your browser to go do www.blackberry.com/bbm

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Regular Contributor
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860
My Carrier: univercell

Re: unable to install the bbm 7 ...please help me

Hi sanders ,

Thanks for reply ....iam from india...bbm 6.2 is installed successfully but when upgrading to 7 version its displaying the error message shown below...please help me in installing the bbm7 ...

Activated the data plan
OS is 7.1.0.523
Platform 5


BlackBerry Messenger
Experience real-time communications
Notice
Sorry, your device does not meet the system requirements that are needed to support BlackBerry Messenger.

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Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to install the bbm 7 ...please help me

[ Edited ]

That's because BBM7 is not yet officially supported (usable) in India.

You can download here

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: unable to install the bbm 7 ...please help me

BBm7 is not available yet for India.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Regular Contributor
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860
My Carrier: univercell

Re: unable to install the bbm 7 ...please help me

Hi sanders,

 

 Thanku so much sanders.with ur support succesfully bbm7 is installed .the URL is working fine .