06-12-2012 04:25 PM
Last Thursday my phone got wet, I had it in rice til today, it looks like it works but soon as I try to get on it asks for my username and password, I put it in and I keep getting the message "unable to login to your BlackBerry ID account", can someone tell me what to do
06-12-2012 04:38 PM
First, congratulations on doing the rice treatment properly...so many folks get impatient and check too soon! But, even with that, with moisture intrusion into a BB, the only thing predictable is that the result will be unpredictable. I've heard of BBs coming back to life and running fine for a long time. Others never come back to life at all. Others come back fine at first, and then get worse over time. And everything in between those results as well. You are lucky that you have it working as it is.
As to that error message, here is a KB:
Please watch very carefully as you enter your credentials to be 100% certain that the characters you intend are actually being sent...with moisture damage, the keyboard connections often get flaky, resulting in very strange things.