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New Member
Posts: 1
Registered: ‎11-24-2012
My Device: 9810
My Carrier: airtel

unable to login to my blackberry id account...trying to use blackberry protect

hi ,

i m unable to login to my blackbeery id account on my phone anytime i want to authenticate blackberry id for backup but i can login to it on my system . each time i try on phone after few seconds it gives "unable to login to ur blackberry id account" i ve tried severally but no avail or result .

is there any solution or help,cos i cant backup my data again.

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: unable to login to my blackberry id account...trying to use blackberry protect


shinevic wrote:

hi ,

i m unable to login to my blackbeery id account on my phone anytime i want to authenticate blackberry id for backup but i can login to it on my system . each time i try on phone after few seconds it gives "unable to login to ur blackberry id account" i ve tried severally but no avail or result .

is there any solution or help,cos i cant backup my data again.


Hello shinevic,

 

Use desktop to log in your credentials. http://blackberry.com/protect and please make sure you have an active BlackBerry internet subscription. 

 

Thanks.

Good luck!



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