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New Contributor
Posts: 3
Registered: ‎01-17-2013
My Device: blackberry 8520 curve
My Carrier: vodacom-SA

unable to make or recieve calls (uncaught exception)

I got a message saying uncaught exception, now I can't dial or receive calls. I tried rebooting several times, but each time my fone comes on, it says uncaught exception. People say my fone rings, but there's no activity on my fone. Please help. I'm using a blackberry 8520 curve
Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: unable to make or recieve calls (uncaught exception)

Hi and Welcome to the Community!!

There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:



Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

If it won't boot up cleanly, then you may need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

There might be an updated code set from the carrier -- check them via this portal:


The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:

Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:

  • KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone

The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎01-17-2013
My Device: blackberry 8520 curve
My Carrier: vodacom-SA

Re: unable to make or recieve calls (uncaught exception)

I've tried rebooting and still get the same error, then tried the alt lglg method and this is the error I found. Is there anyway to fix this?
ApplicationRegistry.waitFor(0x7c802477365c3985) timeout
net_rim_cldc-8(4BCA1C15)
ApplicationRegistry
<private>
0x8700
net_rim_cldc-8(4BCA1C15)
ApplicationRegistry
getOrWaitFor
0x81E9
net_rim_bb_phone_api-3(4BCA1C91)
PhoneCallFolders
getInstance
0x5E17
net_rim_bb_phone_api-3(4BCA1C91)
PackageManager
registerOnceOnSystemStart
0x4B7B
net_rim_bb_phone_app-3(4BCA1C9A)
VoiceApp
<private>
0x1591
net_rim_bb_phone_app-3(4BCA1C9A)
VoiceApp
main
0x17C4
Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: unable to make or recieve calls (uncaught exception)

I cannot interpret your log file for you.

What about Safe Mode?

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎01-17-2013
My Device: blackberry 8520 curve
My Carrier: vodacom-SA

Re: unable to make or recieve calls (uncaught exception)

Yes I tried it a couple of times, when I do, and my fone switches on, as soon as it does the system verification, it only does until 42% then stops, and the screen goes white, with a message saying. "Error app 523, reset". And it dd it again when I tried safe mode for a 2nd time.
Highlighted
Guru II
Posts: 21,982
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: unable to make or recieve calls (uncaught exception)

I would suspect a 3rd party app.

I'd recommend making a full backup of the device with Desktop Manager and then do a Security wipe of the device including 3rd party apps. You can do this wipe from Options >Security Options >Security Wipe.

Once that is done, try booting up and making a call or receiving a call. If it works, then try restoring your backup file and see if the problem persists. If it still works then install your 3rd party application back (you'll need to redownload them from Appworld) one by one so if the problem comes back you'll know which app caused it.

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