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New Contributor
Posts: 4
Registered: ‎11-13-2011
My Device: curve 8520
My Carrier: digicel

unable to play media files

recently my bb curve 8520 decided that it doesnt want to play any audio or video files... i keep gettin the white screen with "unable to play media".. i tried reinstallin the os but that only worked temp....help
Retired
Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500
My Carrier: Rogers

Re: unable to play media files

Hello darksyde999r,

What type of files are you trying to play? Where are these files coming from? Also here are supported media formats on the BlackBerry smartphone(make sure the encoding is correct): http://bbry.lv/bEf5x3

Thank you


-DrP


 


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New Contributor
Posts: 4
Registered: ‎11-13-2011
My Device: curve 8520
My Carrier: digicel

Re: unable to play media files

normal mp3 audio files that iv been playing all along.....nothing plays anymore...not even voicenotes

New Member
Posts: 2
Registered: ‎03-28-2012
My Device: Curve 8520
My Carrier: Claro

Re: unable to play media files

I have the same problem. The files are regular mp3 and when I record a voice note I can´t listen to it, but if I send it to someone they can normally. If there is a solution for this i would appreciate it Smiley Happy Martín