Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎01-12-2013
My Device: 9900
My Carrier: 923333281994

unable to recieve subfolders e-mail on my BB

[ Edited ]

Could any one please help me. I am using OWA exchange account. I have created suborders then apply rules and filters so email going to specific folders directly. But i am not unable to recieve subfolders e-mail on my BB. Currently i am using BIS service on my BB 9900. I search alot but no sutiable solution i got.

 

Thanks

Latngrove

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: unable to recieve subfolders e-mail on my BB

Hi and Welcome to the Community!

 

Please refer to this document:

Visibility of folders (aka "Folder Redirection") is a function of BES-level (BlackBerry Enterprise Server) services. OWA integrates via BIS-level (BlackBerry Internet Service) services. Hence, for you, those folders cannot be made visible as such is not a function available under your service plan.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: unable to recieve subfolders e-mail on my BB

can you transform those rules from "server-side" to "client-side" ?
your current setting is to apply the rules first, so they are not in the Inbox and are not sent to your BlackBerry device.

Maybe if the emails reach your Inbox folder, they will be sent to your device before being moved to another folder.

I can't try, but I'm interested in the result on your side.



The search box on top-right of this page is your true friend, and the public Knowledge Base too: