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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎07-22-2011
My Device: 9700
My Carrier: Rogers

unable to register email account

hi everyone,


i have recently just switched from my 9700 to 9810.. i'm experiencing trouble on registering 1 email address to my 9810.


previously on my onyx i have 4 email accounts working well. but when i switch to torch, i only able to register 3 of my email accounts. when i tried to register the last one it always said "your device had a problem connecting to the server" / "update failed". i can't receive or send any email although the icon is available on my home screen. i never experience such difficulty on my onyx before.


for the information the email is a website email managed through google mail.


can someone help me out?

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: unable to register email account

Try typing www.blackberry.com/integrate into your phone's browser.

I hope that helps you. Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.